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Cashier/Customer Service Clerk - Village Market

Collegedale, Tennessee
Location: Village Market
Hours: Full-Time, Hourly
Pay: $16.35 - $22.18

Job Summary: To operate a cash register and check stand to provide the store’s customers with the most accurate and efficient checkout service possible; to perform stocking and other duties as assigned;  to provide and maintain high standards of customer service in the store’s front end operations, to perform other  customer service duties such as answering the telephone, handling customer questions and concerns taking telephone orders, counting cashier receipts and posting totals according to established company policy; to ensure that the work shift contributes to the financial best interest of the store.

Duties and Responsibilities: The essential duties and responsibilities of this position include, but are not limited to, the following:

  1. Maintain a neat, well-groomed personal appearance at all times and observe all store rules and university policies including dress regulations;
  2. Observe shift operating hours at all times as scheduled or assigned by the department manager;
  3. Clean check out areas daily and keep them neat and organized;
  4. Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.);
  5. Assist customers with any large or bulky products that they may have difficulty in handling;
  6. Record the purchases of a customer into a cash register efficiently and accurately;
  7. Process all of the various types of sales transactions accepted by the store including but not limited to cash, checks, authorized charge cards, EFT transactions, EBT or Food Stamps, and collect those receipts in strict accordance with established company policies and procedures;
  8. Process all refunds and returns according to company policy;
  9. Bag or package merchandise according to established company policies and procedures,
  10. Stock merchandise in assigned sections as required;
  11. Handle damaged or spoiled products and return-to-stocks according to company policy;
  12. Perform all cashier and service desk duties according to company policies, procedures and practices;
  13. Act in the role of Customer Service Manager in their absence;
  14. Assist in training personnel when assigned;
  15. Perform other duties and assignments as directed;
  16. Greet all customers with a smile and provide them with prompt and courteous service or assistance.
  1. Ring all sales into cash register in accordance with company cash handling procedures;
  2. Use correct pricing and department for all merchandise and notify management of price discrepancies;
  3. Record on designated forms any price discrepancies or “not on file” items that are encountered;
  4. Notify management of any irregularities or discrepancies in the results of the work shift for cash variances exceeding the established amounts.

  1. Keep shelves in assigned areas fully stocked and faced to the maximum extent possible according to tag allocation or standards;
  2. Ensure that all frontend displays are clean, neat and uncluttered;
  3. Follow procedures for restocking to ensure quality protection, accuracy and product rotation.

  1. Maintain general housekeeping and sanitation standards on an ongoing basis;
  2. Assist in keeping check out, sales and storage areas clean, clear and in good order;
  3. Use and maintain equipment in good working order and report problems or malfunctions immediately to your supervisor.
  1. Adhere to store policy pertaining to excessive cash in registers and request cash pickups in accordance with such policy;
  2. Observe security standards by staying alert and being aware of customer actions and behavior; report to management or campus safety any abnormal behavior;
  3. Secure register at all times when leaving it unattended; protect company assets at all times.

  1. Assist in training associates and co-workers when directed to do so;
  2. Maintain good communications in the department and throughout the organization;
  3. Notify department manager of situations or policy violations having an adverse effect on store operating performance.

Requirements and Conditions (Essential Functions): To perform this job successfully, an individual must be able to perform all of the duties described in the preceding in an efficient and competent manner. The requirements and conditions listed below are representative of the minimum levels of knowledge, skill, experience, and/or ability required. Some requirements may be modified to accommodate individuals with disabilities:

Education and/or Experience:
  1. A high school education is preferred 
Mathematical Skills:
  1. Be able to calculate figures and amounts such as discounts and percentages and apply basic concepts of algebra in order to handle sales transactions, tender change and verify charges and counts;
  2. Be able to accurately complete required reports including sales reports and cash accountability or cash reconciliation.
Language Skills:
  1. Ability to hear, speak, and understand the spoken word in  order to respond promptly to pages for assistance, to accommodate verbal requests from  customers for information or assistance, to answer telephones and to be able to communicate effectively with department employees, the store’s co-workers and customers;
  2. Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to:
  • read and understand instructions for operating cash registers and other equipment;
  • read and understand company handbooks, policies and procedures;
  • be able to instruct, train, and communicate effectively with employees;
  • be able to communicate effectively with customers, visitors and sales representatives;
  • read and understand other written job-related documents including postings or company bulletin boards;
  1. Ability to fill out forms properly and write reports.
Reasoning Ability:
  1. Ability to solve practical problems and deal with a variety of concrete variables in circumstances where only limited standardization may exist;
  2. Ability to interpret a variety of instructions furnished in diagram, oral, schedule or written form.

Other Skills or Requirements
  1. Be fully knowledgeable and thoroughly familiar with the types of merchandise carried in the store including pricing and family product differences in produce (e.g., apples and squashes) and departmental product differences such as deli, grocery, bulk foods, etc;
  2. Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for productivity, accuracy, cleanliness, harmony and safety established in the store.
Physical Requirements: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:
  1. While performing the duties of this job, the employee is regularly required to stand for long periods of time, to sit, use the hands to handle, finger or feel objects, tools or controls;
  2. The employee must frequently walk, talk or hear, and reach with the hands and arms and occasionally, the employee must crouch or kneel;
  3. The employee must occasionally lift or carry 35 pounds carrying bulk or industrial sized containers of product and frequently exert or lift moderate amounts of weight;
  4. Successful performance requires specific vision abilities that include close vision and the ability to adjust focus including sufficient visual acuity to check accounting reports, invoices,  contracts and other written or printed documents;
  5. Be able to sweep and mop floors, dust and face shelves, and lift and carry out trash containers to be emptied in an outside bin;
  6. Be able to stock refrigerated coolers and freezers;
  7. Be able to work with fresh fruits, vegetables, house plants and flowers and other types of typical grocery items without negative allergic consequences that adversely impact work performance;
  8. Be able to tolerate moderate amounts of dust and chemicals from common cleaning agents used during routine housekeeping duties;
  9. Have sufficient physical mobility or agility to be able to respond to fire or other emergencies such as cleanup requests (due to accidental spills or breakage of containers having liquid contents), shoplifting and other security assistance requests, customer accidents, etc;
  10. Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for volume, productivity, accuracy, cleanliness, harmony, safety and profitability established by the employer;

Work Environment: The work environment conditions described below are representative of those an employee encounters while performing the essential functions of this job. It may be possible to modify some circumstances to accommodate individuals with disabilities;
  1. The work environment includes occasional exposure to refrigerated and frozen storage areas;
  2. Typically, the noise level in the work environment is moderate;
  3. Access to break areas, storage areas, offices and employee restrooms may require ascending and descending a flight of stairs.
Special Requirement: Must have a strongly expressed commitment to Jesus Christ, the teachings and mission of the Seventh-day Adventist Church and an SDA church member in good and regular standing.

Important Disclaimer Notice: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances change or conditions of its business, competitive considerations or the work environment change.

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